+ Zipline Tour Representative

Provide guests with the first impression of Denali Park Zipline, whether it is in person at the Tour Office, over the phone, or through an email. They don't just naturally excel at interacting with people, they love meeting and chatting with folks from all over the world! Tour Representatives are responsible for taking online and over-the-phone bookings, answering customer inquiries, and maintaining tour schedules using an online reservation system. They greet customers, check individuals and groups in, assist with retail sales, and prepare individuals and groups for their tour. Central to the role is networking with a variety of agents, from large cruise ships to small travel agencies, and coordinating guest itineraries with other adventure companies in Denali. This position is great for people who love challenges, thrive in fast-paced environments, and enjoy engaging with people.

Key Responsibilities and Accountabilities:

• Establish a warm and friendly relationship with guests in person, on the phone, or via e-mail
• Manage reservations through an online reservation system
• Be knowledgeable of all aspects of the tour to assist customers in booking tours and properly answer all customer inquiries
• Assist with retail sales including the management of cash, credit cards, and POS system
• Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements
• Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.
• Compose and send out correspondence
• Effectively communicate with Shuttle Drivers and Tour Managers
• Work as a team with other Tour Representatives
• Assist with facility upkeep and maintenance including cleaning and organizing
• Plan, coordinate, and carry out special events

Requirements:

• High school degree or equivalent and at least 18 years of age
• Strong customer service orientation
• Ability to establish warm and friendly relationships with guests
• Strong oral and written communication skills
• Proficient computer skills and previous cash register/POS experience
• Maintain professional appearance at all times and represent the company in a positive way
• The ability to work well under stress and pressure.
• Position uses company vehicles, so a clean driving record is needed.
• Applicants with experience in customer service, sales, and/or reservations will be given priority.

Hourly wages plus sales bonuses.

+ Zipline Office Manager

At Denali Park Zipline, great teams start with great leadership. The Tour Office Manager is responsible for encouraging and supporting the Tour Representatives towards creating a focused, friendly, task-oriented, customer service driven team. Major components of the Tour Office Manager position include direct correspondence with Travel Agents and Cruise ships to arrange the sale and scheduling of tours, oversight of finances, understanding and organization of company logistics, and involvement in management meetings. The Tour Office Manager is able to be a respectful and supportive leader, delegate tasks, structure the tour schedule with respect to whole company needs, remain calm and resolute during crisis, be responsible for the direction and team efforts of the Tour Representatives.

Key Responsibilities and Accountabilities:

• Staff Training
  • Participate in and moderate Tour Representative training
• Staff Management
  • Ensure that Tour Representatives are working efficiently and effectively.
  • Create a friendly, welcoming, customer-service driven environment
  • Be available for Tour Representatives offering support, encouragement, and constructive critique
• Office Administration
  • Oversee orchestration of tour scheduling
  • Ensure that communication with guests, partners, and booking companies is positive and effective
  • Demonstrate responsible division of tour sales amongst tour partners
  • Verify accuracy of transactions through careful bookkeeping practices
  • Understand company logistics to effectively communicate with Shuttle Drivers and Tour Managers
  • Manage special events and projects
• Tour Sales
  • Provide daily example of customer service driven tour sales
  • Manage reservations through an online reservation system
  • Be knowledgeable of all aspects of the tour to assist customers in booking tours and properly answer all customer inquiries
  • Assist with retail sales including the management of cash, credit cards, and POS system
  • Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements
  • Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.

Requirements:

• Four-year College degree or an Associate's Degree and two years relevant experience
• Demonstrated leadership and prior management experience
• Strong customer service orientation
• Strong oral and written communication skills
• Proficient computer skills and previous cash register/POS experience
• Maintain professional appearance at all times and represent the company in a positive way
• The ability to work well under stress and pressure.
• Position uses company vehicles, so a clean driving record is needed.
• Applicants with previous experience in customer service, sales, and/or reservations especially in the seasonal tourism field will be given priority.

Hourly wages plus sales bonuses.

+ Zipline Adventure Guide

Give each guest professional and expert service. Handle each guest interaction with specific care and attention, encourage them and keep them comfortable throughout the tour. Explain safety elements, and maintain safety protocols throughout the tour. Give local information and interpretation when appropriate. Work within a team environment and keep tours on schedule.

Required Qualifications:

• Ability to work on feet for up up to 8-9 hours a day, with the majority of the time spent with guests.
• Ability to maintain positive attitude while working in ALL weather conditions.
• Must have a “Safety First” mentality
• Must be flexible with scheduling
• Must be willing and able to assist in course maintenance as needed.
• Ability to think calmly and critically in high-stress situations.
• Strong communication skills.
• Clean Motor Vehicle Record (MVR).
• First Aid and CPR certified.

Preferred Qualifications:

• 2-5 years experience working in customer service.
• Experience working in seasonal tourism a major plus.
• Familiarity with Denali National Park history, landscape and wildlife.
• Prior visitation to Denali.

+ Zipline Driver Guide

Shuttle guests to and from our launch sites in 14 passenger vans with attention to detail and professional care. Many times the shuttle driver is the first and last face the guest interacts with from our company. Provide knowledgeable information to guests during transit. Work closely with sales office and keep on schedule. Pay is hourly plus tips.

Required Qualifications:

• Clean Motor Vehicle Record (MVR)
• Ability to work on feet and behind driver seat for up to 8 hours a day.
• Must be willing and able to assist in maintaining a clean fleet.
• Must have strong written and verbal communication skills.
• Must have a “Safety First” mentality
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• First Aid and CPR certified

Preferred Qualifications:

• 1-3 years experience in shuttle driving.
• 2-5 years experience in customer service.
• Experience working in seasonal tourism a major plus.
• Familiarity with Denali National Park history, landscape and wildlife.
• Prior visitation to Denali.

+ Zipline Assistant Tour Manager

Responsible for assisting the GM and Tour Managers with managing the Zipline Site during operating hours. This includes keeping constant communication with sales office and shuttle drivers, making sure all tours flow smoothly by helping guides when able and necessary, and monitoring safety elements throughout the site.

Required Qualifications:

• Minimum 5 years working in customer service, tourism industry preferred
• Minimum 1 year working as a tour guide in some capacity
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 10 hours a day.
• Must have a “Safety First” mentality
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• Ability to maintain and project a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in course maintenance as needed.
• Strong, professional written and verbal communications skills..
• First Aid and CPR certified.

Preferred Qualifications:

• Experience managing in a fast-paced, guest service atmosphere.
• Experience in shuttle driving.
• General knowledge of zip course maintenance
• Familiarity with Denali National Park history, landscape and wildlife.

+ Zipline Tour Manager

Responsible for managing Zipline Site during operating hours. This includes keeping constant communication with sales office and shuttle drivers, making sure all tours flow smoothly by helping guides when able and necessary, and monitoring safety elements throughout the site.

Required Qualifications:

• Minimum of 2 years managing in fast-paced, guest service atmosphere.
• Minimum 5 years working in customer service.
• Minimum 1 year working as a tour guide in some capacity.
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 11 hours a day.
• Flexibility with scheduling.
• Must have a “Safety First” mentality
• Ability to think calm and critically in high-stress situations.
• Ability to grow and maintain a positive team.
• Ability to maintain and project a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in course maintenance as needed.
• Strong, professional written and verbal communications skills.
• First Aid and CPR certified.

Preferred Qualifications:

• 5 years managing in a fast-paced, guest service atmosphere.
• 2-5 years experience in shuttle driving.
• General knowledge of zip course maintenance
• Experience operating skid-steer and mini-excavator a major plus.
• Experience working in seasonal tourism a major plus.
• Familiarity with Denali National Park history, landscape and wildlife.
• Prior visitation to Denali.