Denali Park Zipline is looking for professional, outgoing, and energetic employees to give guests a once in a lifetime experience zipping above and through Alaska’s boreal forest.
Denali Park Zipline is a local, family owned and operated company in the Denali National Park area in Alaska and a division of the Denali Park Adventures family (who also operates Denali ATV Adventures and Denali Jeep Excursions). Our tour office and gift shop are in the heart of the Denali Canyon, just outside of the national park entrance and our housing and tour launch sites are in the town of Healy, 10 miles north. We offer tours from 8am through 11pm, seven days a week, from mid-May to mid-September. Preference will be given to applicants that are available for our entire season.
Our Jobs
+ Zipline Tour Representative
Provide guests with the first impression of Denali Park Zipline, whether it is in person at the Tour Office, over the phone, or through an email. They don't just naturally excel at interacting with people, they love meeting and chatting with folks from all over the world! Tour Representatives are responsible for taking online and over-the-phone bookings, answering customer inquiries, and maintaining tour schedules using an online reservation system. They greet customers, check individuals and groups in, assist with retail sales, and prepare individuals and groups for their tour. Central to the role is networking with a variety of agents, from large cruise ships to small travel agencies, and coordinating guest itineraries with other adventure companies in Denali. This position is great for people who love challenges, thrive in fast-paced environments, and enjoy engaging with people.
Key Responsibilities and Accountabilities:
- Establish a warm and friendly relationship with guests in person, on the phone, or via e-mail
- Manage reservations through an online reservation system
- Be knowledgeable of all aspects of the tour to assist customers in booking tours and properly answer all customer inquiries
- Assist with retail sales including the management of cash, credit cards, and POS system
- Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements
- Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.
- Compose and send out correspondence
- Effectively communicate with Shuttle Drivers and Tour Managers
- Work as a team with other Tour Representatives
- Assist with facility upkeep and maintenance including cleaning and organizing
- Plan, coordinate, and carry out special events
Requirements:
- High school degree or equivalent and at least 18 years of age
- Strong customer service orientation
- Ability to establish warm and friendly relationships with guests
- Strong oral and written communication skills
- Proficient computer skills and previous cash register/POS experience
- Maintain professional appearance at all times and represent the company in a positive way
- The ability to work well under stress and pressure.
- Position uses company vehicles, so a clean driving record is needed.
- Applicants with experience in customer service, sales, and/or reservations will be given priority.
Hourly wages plus commission on Tour Sales.
+ Zipline Tour Office Manager
At Denali Park Zipline, great teams start with great leadership. The Tour Office Manager is responsible for encouraging and supporting the Tour Representatives towards creating a focused, friendly, task-oriented, customer service driven team. Major components of the Tour Office Manager position include direct correspondence with Travel Agents and Cruise ships to arrange the sale and scheduling of tours, oversight of finances, understanding and organization of company logistics, and involvement in management meetings. The Tour Office Manager is able to be a respectful and supportive leader, delegate tasks, structure the tour schedule with respect to whole company needs, remain calm and resolute during crisis, be responsible for the direction and team efforts of the Tour Representatives.
Key Responsibilities and Accountabilities:
- Staff Training
- Participate in and moderate Tour Representative training
- Staff Management
- Ensure that Tour Representatives are working efficiently and effectively.
- Create a friendly, welcoming, customer-service driven environment
- Be available for Tour Representatives offering support, encouragement, and constructive critique
- Office Administration
- Oversee orchestration of tour scheduling
- Ensure that communication with guests, partners, and booking companies is positive and effective
- Demonstrate responsible division of tour sales amongst tour partners
- Verify accuracy of transactions through careful bookkeeping practices
- Understand company logistics to effectively communicate with Shuttle Drivers and Tour Managers
- Manage special events and projects
- Tour Sales
- Provide daily example of customer service driven tour sales
- Manage reservations through an online reservation system
- Be knowledgeable of all aspects of the tour to assist customers in booking tours and properly answer all customer inquiries
- Assist with retail sales including the management of cash, credit cards, and POS system
- Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements
- Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.
Requirements:
- Four-year College degree or an Associate's Degree and two years relevant experience
- Demonstrated leadership and prior management experience
- Strong customer service orientation
- Strong oral and written communication skills
- Proficient computer skills and previous cash register/POS experience
- Maintain professional appearance at all times and represent the company in a positive way
- The ability to work well under stress and pressure.
- Position uses company vehicles, so a clean driving record is needed.
- Applicants with previous experience in customer service, sales, and/or reservations especially in the seasonal tourism field will be given priority.
Hourly wages plus commission on Tour Sales.
+ Zipline Adventure Guide
Give each guest professional and expert service. Handle each guest interaction with specific care and attention, encourage them and keep them comfortable throughout the tour. Explain safety elements, and maintain safety protocols throughout the tour. Give local information and interpretation when appropriate. Work within a team environment and keep tours on schedule.
Required Qualifications:
- Ability to work on feet for up up to 8-9 hours a day, with the majority of the time spent with guests.
- Ability to maintain positive attitude while working in ALL weather conditions.
- Must have a “Safety First” mentality
- Must be flexible with scheduling
- Must be willing and able to assist in course maintenance as needed.
- Ability to think calmly and critically in high-stress situations.
- Strong communication skills.
- Clean Motor Vehicle Record (MVR).
- First Aid and CPR certified.
Preferred Qualifications:
- 2-5 years experience working in customer service.
- Experience working in seasonal tourism a major plus.
- Familiarity with Denali National Park history, landscape and wildlife.
- Prior visitation to Denali.
+ Zipline Driver Guide
Shuttle guests to and from our launch sites in 14 passenger vans with attention to detail and professional care. Many times the shuttle driver is the first and last face the guest interacts with from our company. Provide knowledgeable information to guests during transit. Work closely with sales office and keep on schedule. Pay is hourly plus tips.
Required Qualifications:
- Clean Motor Vehicle Record (MVR)
- Ability to work on feet and behind driver seat for up to 8 hours a day.
- Must be willing and able to assist in maintaining a clean fleet.
- Must have strong written and verbal communication skills.
- Must have a “Safety First” mentality
- Flexibility with scheduling.
- Ability to think calm and critically in high-stress situations.
- First Aid and CPR certified
Preferred Qualifications:
- 1-3 years experience in shuttle driving.
- 2-5 years experience in customer service.
- Experience working in seasonal tourism a major plus.
- Familiarity with Denali National Park history, landscape and wildlife.
- Prior visitation to Denali.
+ Zipline Assistant Tour Manager
Responsible for assisting the GM and Tour Managers with managing the Zipline Site during operating hours. This includes keeping constant communication with sales office and shuttle drivers, making sure all tours flow smoothly by helping guides when able and necessary, and monitoring safety elements throughout the site.
Required Qualifications:
- Minimum 5 years working in customer service, tourism industry preferred
- Minimum 1 year working as a tour guide in some capacity
- Clean Motor Vehicle Record (MVR).
- Ability to work on feet for up to 10 hours a day.
- Must have a “Safety First” mentality
- Flexibility with scheduling.
- Ability to think calm and critically in high-stress situations.
- Ability to maintain and project a positive attitude in all weather conditions.
- Ability and willingness to coordinate and assist in course maintenance as needed.
- Strong, professional written and verbal communications skills..
- First Aid and CPR certified.
Preferred Qualifications:
- Experience managing in a fast-paced, guest service atmosphere.
- Experience in shuttle driving.
- General knowledge of zip course maintenance
- Familiarity with Denali National Park history, landscape and wildlife.
+ Zipline Tour Manager
Responsible for managing Zipline Site during operating hours. This includes keeping constant communication with sales office and shuttle drivers, making sure all tours flow smoothly by helping guides when able and necessary, and monitoring safety elements throughout the site.
Required Qualifications:
- Minimum of 2 years managing in fast-paced, guest service atmosphere.
- Minimum 5 years working in customer service.
- Minimum 1 year working as a tour guide in some capacity.
- Clean Motor Vehicle Record (MVR).
- Ability to work on feet for up to 11 hours a day.
- Flexibility with scheduling.
- Must have a “Safety First” mentality
- Ability to think calm and critically in high-stress situations.
- Ability to grow and maintain a positive team.
- Ability to maintain and project a positive attitude in all weather conditions.
- Ability and willingness to coordinate and assist in course maintenance as needed.
- Strong, professional written and verbal communications skills.
- First Aid and CPR certified.
Preferred Qualifications:
- 5 years managing in a fast-paced, guest service atmosphere.
- 2-5 years experience in shuttle driving.
- General knowledge of zip course maintenance
- Experience operating skid-steer and mini-excavator a major plus.
- Experience working in seasonal tourism a major plus.
- Familiarity with Denali National Park history, landscape and wildlife.
- Prior visitation to Denali.
Room and Board Info
At the Denali Park Zipline housing, each employee receives their own private room. Double occupancy is possible and welcome in a few of the larger bedrooms. Each room has wifi and bedding and linens are provided. There is a separate building with a community kitchen, living area, bathrooms, and laundry facilities. The living area has couches and TV.
We do not provide meal plans for employees, but do our best to help arrange trips to Fairbanks for bulk grocery shopping. There are several restaurants in the area, and two small locally owned grocery stores that can be a bit expensive but help get by between runs to Fairbanks.
Rates for employee housing are between $55 (shared room) and $80 a week (private room).
Also, there are several cabin rentals available (not associated with Denali Park Zipline) within 1 mile of our location if you would like your own cabin. They are usually more expensive ($500-$600 per month) and do not include running water, kitchen, bathrooms, laundry, internet, and TV. If living in employee housing for the summer doesn’t sound ideal to you, we highly suggest looking into local cabins as an alternative.
Employee Perks
Employees who complete the entire season and fulfill their contract are eligible for an end-of-season bonus. Also, you will receive priority when we hire for following summers, first pick at your housing, and other benefits.
Also, you will receive complimentary or discounted tours with many of the other local Denali area activities - ATV tours in the local foothills, Jeep tours down the Denali Highway, whitewater rafting on the Nenana River, meet the puppies and Iditarod Champion sled dogs at the local kennel, flight seeing tours and glacier landings around Denali, helicopter tours with glacier landings, bus trips into the national park, guided fly fishing, and more!
Getting Here and Getting Around
It is your responsibility to get here, as Denali Park Zipline does not pay for transportation to and from the Denali area, but we will help you plan your transportation as much as possible. Our employees do receive a substantial discount on the Alaska Railroad and Motorcoach buses to our area. We can arrange to pick you up at the local train station or bus drop-off. The easiest and most economic option is to fly into Anchorage and take either the train or shuttle bus up from there.
For Fun
If you get bored up here in Alaska, it's your problem! We live near Otto Lake, where there are kayak and boat rentals available, as well as fishing and sometimes swimming (watch out for the leeches!). We are also at the base of the Healy Range, where there are countless trails and routes up to the peaks and ridges. Mountain bikes are also available for rent, or purchase a used one when you get up here. This is all without considering the 6.2 million acres of national park at your fingertips, and all of the tourist activities available to you throughout the summer. Look forward to making connections and becoming a part of one of the most unique seasonal communities in the country. Most people expect to have a quiet summer when venturing to Denali for their first time, and it turns out to be the opposite and the time goes by too fast. While you’re here get out and experience what Denali and Alaska has to offer and why tourists pay thousands of dollars to visit!