+ How far in advance do we need to make a reservation?
This depends on the season. Generally, during our summer season our tours fill up two to three months ahead of time so it is highly recommended that you book your tour at least three months in advance.
+ My kids would like to go but I would prefer not to. Are youth allowed to zip by themselves?
Unfortunately, they are not. We require anyone under the age of 18 to be accompanied by a responsible adult. By participating, we mean to join in on the actual tour along side the youth. We do not consider following the tour on the ground as participating as there will be many spots in which the tour is not visible from the trails.
+ Can I take my dog with me on the tour?
As much as this pains us to say this, we do not allow canines (or any animals for that matter) to join us either on the tour or in the vans.
+ What is a zipline?
A zipline is a cable reaching between two fixed points (in our case trees and poles), that a participant zips on with a trolley that rests on the cable and is attached to the participant. The person can travel, or zip along from the start to the end of the cable, landing on a platform at the end of each zipline.
+ How safe is this?
The construction and operation of our zipline course meets or surpasses the Association for Challenge Course Technology’s (ACCT) standards. Our course was designed and installed by Synergo; a Professional Vendor Member (PVM) of ACCT. Synergo also provides the training for our guides and completes our periodic course inspections. Daily inspections of the course and all equipment are done by the Denali Park Zipline Tour Managers.
+ What if I've never been ziplining before?
Don’t worry; you’ll fit right in with most other participants! Our experienced and patient guides will happily facilitate your experience to make you as comfortable as possible. You will also complete a short practice session prior to the main tour.
+ What restrictions do you have around age/weight/health?
- Participants must be 8 or older. Participants under the age of 18 will need to be accompanied by an adult.
- Participants must weigh between 70 and 280 pounds (32 and 127 kilograms). The weight policy is for your safety. If you fall outside of these weight limits, but made a reservation anyway, you will not be issued a refund.
- Participants must also be relatively physically fit: There is some walking involved between some lines and at the beginning and end of the tour. Participants must be able to walk up a moderate 300′ incline, including stairs. Participants must be able to hold the cable trolley and lift their knees up while they are zipping. One of our platforms is accessed by climbing a 20′ ladder while roped in.
- Participants must be able to follow instructions and directions given by the guides.
- The zip tour is not recommended for people with neck or back injuries.
- People with other medical conditions should check with their doctor before participating.
- We are not able to accommodate pregnant women on our zip tour.
Denali Park Zipline has the right to cancel your tour if we are concerned about your physical well-being.
What if my 8 year old son/daughter weighs 65 pounds? Is this close enough?
Even though they are close, we still cannot allow them to participate. The weight restrictions are there for your safety and we are not able to make exceptions.
+ How long does the tour take?
Approximately 3 hours from start to finish. This includes travel time to and from the Denali Canyon area.
+ How many people are in a tour group?
Tour groups consist of a maximum of eight participants and two guides. If you would like to book a larger group please call (907) 683-2947 to make arrangements!
+ How high off the ground will I be?
Up to 50 feet; each individual zipline is different.
+ How many zip lines are on your tour?
There are 8 ziplines on the tour, including the dual racer ziplines. Tour participants ride 7 of the 8 zips. There is also a short test zip before you start the course.
+ Do you run tours in the rain?
Yes! We zip in most weather conditions and will make every effort to complete your tour as scheduled. If there is lightning or high winds, we will need to suspend and potentially cancel your tour. If your tour is cancelled due to weather, we are happy to offer you a full refund.
+ Do I need a signed waiver?
Yes! In order to participate, each person needs to sign our Assumption of Risks/Liability Release form. Adventure activities involve hazards and risks which are outlined in our Assumption of Risks/Liability Release form. Here is a link to the form that each person participating will need to fill out and sign. Those under the age of 18 will need to have a parent or guardian signature as well. Forms will be available to fill out on site.
+ What should I bring/wear?
Wear comfortable clothing. We highly recommend long pants, but shorts are acceptable. If wearing shorts, the harness will be more comfortable if the shorts come down to at least mid-to lower-thigh. You must wear closed-toed shoes. If your hair is shoulder length or longer, bring a hair tie. Please remove dangling jewelry prior to zipping. If you want to bring a camera, that’s great! Just make sure it is securely strapped to you, and keep it in a secure pocket while zipping.
+ How much does it cost?
Adult (ages 13 and older): $139.00 -- Child (ages 8-12): $99.00
+ What equipment do we wear for the tour?
Each participant will wear a full body harness, as well as a helmet and leather gloves. You will also have your own zip trolley which allows you to zip from platform to platform. We provide all of this equipment on site.
+ How do I book a tour?
Go to our “Reserve” page and it will walk you through the steps or you can call our office at (907) 683-2947. The main details needed for your reservation include; the number of participants you have, the date of the tour you want, the tour time that works best for you, and your payment information.
+ Should I tip my guides? How much?
It is customary to tip your guides about 10% if they did a good job and you had a great time.
+ What is your cancellation policy?
To ensure a quality experience, tours are offered by reservation only. Once you have booked your tour, we schedule guides and tour staff to be available to make your zipline adventure as amazing as possible. For this reason, we require a 72 hour (3 day) notice for cancellations and rescheduling of tours. We will work with you to reschedule another date that is more appropriate. Under 72 hours, changing the reservation day or time will incur a fee, 25% of the total tour bill. If you need to cancel entirely, we will provide a full refund with a 72 hour (3 day) notice.
+ What if I am running late?
If you are late for your tour or do not show up, you will not be refunded. As a company we will have incurred all the same expenses and will have sadly turned other zippers away who wanted your spot. Be careful to plan well in advance for traffic and train/bus schedules.
+ What if I have more questions?
Go ahead and give us a call! We’ll be happy to answer your questions.